Apache Superset
Customer Support
🛠️ Installation & Setup
- Installation of Apache Superset on Linux servers (Ubuntu, CentOS, RHEL).
- Setup using Docker, Kubernetes, or standalone Python environment.
- Configuration of dependencies: Python, Node.js, Redis, message queue (Celery), and database backend.
- SSL setup for secure access (HTTPS).
⚙️ Configuration & Customization
- Branding and UI customization (logo, theme, colors).
- Custom roles, permissions, and user access policies using Superset’s RBAC.
- Database connections setup (PostgreSQL, MySQL, Oracle, MS SQL, BigQuery, Snowflake, etc.).
- Setting up caching layer to improve dashboard performance.
- Enabling email notifications and alerting.
📊 Dashboard & Visualization Creation
- Designing insightful dashboards and reports.
- Custom chart creation with advanced filters, drilldowns, and metrics.
- Cross-filtering, complex SQL queries, calculated fields, and dataset modeling.
- KPI dashboards for business units (Sales, Finance, HR, Inventory, etc.).
🚀 Performance Optimization
- Query performance tuning and optimizing slow dashboards.
- Index recommendations and SQL refactoring.
- Celery worker optimization for async tasks.
- Caching & load balancing configuration for high-traffic environments.
🔐 User Management & Security
- SSO/SAML/OAuth2 integration (Azure AD, Okta, Google Workspace).
- Role-based access control (Admin, Alpha, Gamma, Public roles).
- Row-level security (RLS) for sensitive datasets.
- API security and token rotation.
- Implementing secure deployment practices (CSP, TLS, firewall).
🛡️ Backup & Disaster Recovery
- Regular backup of metadata DB (PostgreSQL/MySQL).
- Exporting dashboards, charts, and datasets.
- In case of failure, full environment restoration.
- Automated snapshot scheduling and recovery testing.
⏱️ Monitoring & 24/7 Support
- Monitoring Superset health, worker queues, and SQL engine performance.
- Logs monitoring (Superset, Gunicorn, Celery, Nginx, system logs).
- Alerts for system outages, dashboard failures, or latency issues.
- 24/7 availability for critical incident support.
🔗 Integration with External Systems
- API-based data ingestion and connection with ETL tools (Airflow, dbt, Talend).
- Integration with data warehouses (Redshift, Snowflake, BigQuery, Azure Synapse).
- Integration with third-party BI tools or internal applications.
🔄 Upgrade & Migration Services
- Upgrade to the latest stable version of Apache Superset.
- Migration from legacy BI tools (Tableau, Power BI, Metabase, Grafana).
- Zero-downtime upgrade planning using Blue-Green deployments.
🧩 Custom Plugin & Feature Development
- Custom visualizations (ECharts, D3.js).
- Custom SQL explorers, filters, and dashboard plugins.
- Extended features through Superset API and custom backend enhancements.
📘 Documentation & Training
- Complete system documentation (architecture, access, deployment).
- Admin and developer training.
- Best practices for BI and analytics workflows.
🧭 Managed Superset Service (Optional)
- Fully managed Superset platform.
- Automated updates, monitoring, backups, and security patches.
- SLA-based support with monthly health check reports.
- Dashboard building
- Chart creation
- Data modeling
- Permissions setup
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