Apache Superset

Customer Support

🛠️ Installation & Setup
  • Installation of Apache Superset on Linux servers (Ubuntu, CentOS, RHEL).
  • Setup using Docker, Kubernetes, or standalone Python environment.
  • Configuration of dependencies: Python, Node.js, Redis, message queue (Celery), and database backend.
  • SSL setup for secure access (HTTPS).
⚙️ Configuration & Customization
  • Branding and UI customization (logo, theme, colors).
  • Custom roles, permissions, and user access policies using Superset’s RBAC.
  • Database connections setup (PostgreSQL, MySQL, Oracle, MS SQL, BigQuery, Snowflake, etc.).
  • Setting up caching layer to improve dashboard performance.
  • Enabling email notifications and alerting.
📊 Dashboard & Visualization Creation
  • Designing insightful dashboards and reports.
  • Custom chart creation with advanced filters, drilldowns, and metrics.
  • Cross-filtering, complex SQL queries, calculated fields, and dataset modeling.
  • KPI dashboards for business units (Sales, Finance, HR, Inventory, etc.).
🚀 Performance Optimization
  • Query performance tuning and optimizing slow dashboards.
  • Index recommendations and SQL refactoring.
  • Celery worker optimization for async tasks.
  • Caching & load balancing configuration for high-traffic environments.
🔐 User Management & Security
  • SSO/SAML/OAuth2 integration (Azure AD, Okta, Google Workspace).
  • Role-based access control (Admin, Alpha, Gamma, Public roles).
  • Row-level security (RLS) for sensitive datasets.
  • API security and token rotation.
  • Implementing secure deployment practices (CSP, TLS, firewall).
🛡️ Backup & Disaster Recovery
  • Regular backup of metadata DB (PostgreSQL/MySQL).
  • Exporting dashboards, charts, and datasets.
  • In case of failure, full environment restoration.
  • Automated snapshot scheduling and recovery testing.
⏱️ Monitoring & 24/7 Support
  • Monitoring Superset health, worker queues, and SQL engine performance.
  • Logs monitoring (Superset, Gunicorn, Celery, Nginx, system logs).
  • Alerts for system outages, dashboard failures, or latency issues.
  • 24/7 availability for critical incident support.
🔗 Integration with External Systems
  • API-based data ingestion and connection with ETL tools (Airflow, dbt, Talend).
  • Integration with data warehouses (Redshift, Snowflake, BigQuery, Azure Synapse).
  • Integration with third-party BI tools or internal applications.
🔄 Upgrade & Migration Services
  • Upgrade to the latest stable version of Apache Superset.
  • Migration from legacy BI tools (Tableau, Power BI, Metabase, Grafana).
  • Zero-downtime upgrade planning using Blue-Green deployments.
🧩 Custom Plugin & Feature Development
  • Custom visualizations (ECharts, D3.js).
  • Custom SQL explorers, filters, and dashboard plugins.
  • Extended features through Superset API and custom backend enhancements.
📘 Documentation & Training
  • Complete system documentation (architecture, access, deployment).
  • Admin and developer training.
  • Best practices for BI and analytics workflows.
🧭 Managed Superset Service (Optional)
  • Fully managed Superset platform.
  • Automated updates, monitoring, backups, and security patches.
  • SLA-based support with monthly health check reports.
  • Dashboard building
  • Chart creation
  • Data modeling
  • Permissions setup

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