Firewall
Customer Support
🔥 Firewall Installation & Initial Setup
- Fresh installation and configuration of firewall appliance
- Rack mounting, cabling, and physical setup
- Initial provisioning (WAN, LAN, DMZ)
- Firmware/OS update to latest stable release
- Basic security configuration (NAT, policies, routing)
🏗️ Network Architecture & Policy Design
- Designing secure network architecture (LAN, DMZ, Guest Wi-Fi)
- Access control policies (ACLs, firewall rules)
- VLAN segmentation & inter-VLAN routing
- Zero Trust network design
- NAT/PAT configurations
🔒 VPN & Secure Remote Access
- Site-to-site VPN configuration (IPsec)
- Remote user VPN (SSL/IPsec) setup
- Multi-factor authentication (MFA) integration
- VPN performance tuning
- Monitoring VPN connectivity & uptime
🛡️ Security Features Configuration
- Intrusion Prevention System (IPS)
- Intrusion Detection System (IDS)
- Web filtering & URL categorization
- Application control & content filtering
- Anti-virus/Anti-malware gateway protection
- Sandboxing & Advanced Threat Protection (ATP)
🔁 High Availability (HA) Setup
- Active/Active or Active/Passive configurations
- Failover testing & redundancy planning
- Session synchronization setup
- Cluster management & health monitoring
⏱️ Monitoring & Incident Response
- Real-time traffic monitoring
- Log analysis & SIEM integration (Sentinel, Splunk, QRadar)
- Analyzing security events and alerts
- Threat hunting & incident investigation
- Root cause analysis (RCA) reports after incidents
⚙️ Firewall Rule Optimization
- Removal of unused or duplicate rules
- Rule cleanup and consolidation
- Risk assessment of existing rules
- Performance improvement through optimized policies
- Documentation of all firewall changes
💾 Backup, Upgrade & Patch Management
- Regular configuration backup (auto & manual)
- Firmware/OS upgrades
- Scheduled maintenance windows
- Critical vulnerability patching
- Fail-safe rollback planning
🖥️ Secure Remote Management
- Setting up secure browser or SSH access
- Admin privilege control (RBAC)
- MFA for admin login
- Logging & audit trails for all configurations
🛠️ Network Troubleshooting
- Connectivity issues (LAN/WAN/DMZ)
- Routing & NAT problems
- VPN drops and latency troubleshooting
- Packet capture and deep traffic analysis
- Resolving hardware/port failures
🔄 Migration Services
- Migration from old firewall to new device
- Policy translation & mapping (vendor-to-vendor)
- Zero-downtime migration planning
- Cutover execution with rollback plan
✅ Compliance & Security Auditing
- Firewall audit reports (monthly/quarterly)
- Compliance checks (ISO 27001, GDPR, PCI-DSS)
- Penetration test support
- Vulnerability scanning and remediation guidance
📄 Documentation & Reporting
- Network topology diagrams
- Detailed firewall rule documentation
- SOPs for operations and access
- Monthly security and health reports
📘 Training & Knowledge Transfer
- Admin training for firewall operations
- Security best practices sessions
- VPN onboarding training for employees
📞 AMC / Managed Firewall Services
- 24×7 monitoring & alerting
- SLA-backed response & resolution
- Proactive health checks and patching
- Remote and on-site support
- Dedicated security engineer for escalations
Need Expert Firewall Support?
Get professional firewall installation, network architecture design, VPN & remote access setup, security hardening, high availability configuration, rule optimization, and 24/7 monitoring & support.
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