Microsoft
Customer Support
💻 Microsoft 365 Support
- Setup & configuration of Microsoft 365 tenant
- User creation, license assignment, group management
- Exchange Online setup (mailboxes, migration, anti-spam policies)
- SharePoint Online & OneDrive configuration
- Teams setup (channels, policies, external access, calling)
- Security & Compliance center configuration
- Backup & retention policies
☁️ Azure Cloud Support
- Azure virtual machines (VM) deployment & management
- Azure AD configuration, hybrid AD setup, and SSO
- Azure Network setup (VNet, VPN, Load Balancer, Firewall)
- Azure Storage, Backup & Disaster Recovery
- Azure Monitor, Log Analytics & alert configuration
- Cost optimization and security best practices
- Migration to Azure from on-premise or other clouds
🛡️ Microsoft Defender & Security Services
- Defender for Endpoint onboarding & configuration
- Defender for Office 365 (anti-spam, anti-phishing, safe links)
- Defender for Identity configuration
- Microsoft Sentinel setup with incident rules
- Security baselines and Zero Trust implementation
- Threat detection, vulnerability management & incident response
📱 Intune (Endpoint Manager) Device Management
- Device enrollment (Windows, macOS, iOS, Android)
- Application deployment & patch management
- Security compliance policies, device restriction policies
- Autopilot setup for zero-touch provisioning
- Conditional access policies
- Encryption setup (BitLocker)
🖥️ Windows Server & Active Directory Support
- AD setup, domain services, FSMO roles
- Group Policy design and implementation
- DNS, DHCP configuration
- File server setup, permission management
- Hyper-V virtualization support
- Server hardening and patch management
📧 Exchange Server / Hybrid Environment
- On-premises Exchange setup, configuration, and upgrades
- Hybrid migration to Office 365
- Mail flow, connectors, SPF/DKIM/DMARC
- Public folders, distribution lists, shared mailboxes
- Troubleshooting mail delivery and spam issues
🏷️ Microsoft Licensing Support
- License consultation for M365, Azure, SQL, Windows Server
- Cost optimization & license usage report
- Advising correct SKUs (E1, E3, E5, Business Standard, etc.)
- Subscription and renewal management
- CSP / NCE subscription handling
🗄️ SQL Server Support
- SQL Server installation & configuration
- Database tuning, optimization & indexing
- Backup/restore & disaster recovery setup
- HA setup (Always On, Failover Clustering)
- Monitoring and performance checks
📂 SharePoint & Intranet Deployment
- SharePoint Online site design
- Document library management
- Permission structure and workflows
- Power Automate integration
- Company intranet portal development
⚡ Power Platform Support
- PowerApps development
- Power Automate workflows
- Power BI dashboards & data modeling
- Environment configuration & DLP policies
- Custom connectors and automation solutions
💾 Backup & Disaster Recovery
- OneDrive & SharePoint backup
- Azure Backup configuration for VMs & SQL
- On-premise server backup plans
- DR strategy with Recovery Vault / ASR
- Regular testing & reporting
📈 Monitoring & AMC Support
- 24×7 server and cloud monitoring
- Monthly health checks & performance reports
- Patch management
- Incident management & RCA reports
- SLA-backed support (Response & Resolution times)
🔄 Migration Services
- Email migration (G Suite → M365, On-Prem → Cloud)
- File migration to SharePoint/OneDrive
- AD migration & consolidation
- Azure cloud migration (servers, apps, databases)
✅ Compliance & Governance
- Data Loss Prevention (DLP)
- Information Protection (Sensitivity Labels)
- eDiscovery & retention policies
- Secure Score improvement
- Conditional access & MFA enforcement
📘 User Training & Documentation
- Microsoft 365 user adoption training
- Teams, SharePoint & OneDrive training sessions
- Admin and IT training for Azure & Intune
- Full documentation of configuration & SOPs
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