NOC
Customer Support
⏰ 24×7 Monitoring & Alerting
- Continuous monitoring of servers, networks, firewalls, applications, and cloud infrastructure
- Real-time alerts for CPU, RAM, disk, network traffic, backup failures, service downtime
- Automated incident creation and escalation
- Monitoring tools (Nagios, Zabbix, SolarWinds, PRTG, Datadog, Prometheus)
🚨 Incident Management
- Tier 1, Tier 2, and Tier 3 support structure
- Immediate response to outages and performance issues
- Root Cause Analysis (RCA) for major incidents
- Defined escalation matrix for quick resolution
- SLA-based response and resolution timelines
🌐 Network Monitoring
- Monitoring of routers, switches, firewalls, load balancers, and WAN links
- Latency monitoring, bandwidth usage tracking, and packet loss detection
- WAN link availability and failover checks
- Network topology documentation and updates
🖥️ Server & Infrastructure Monitoring
- Windows/Linux server health checks
- Monitoring OS updates, patches, and critical services
- Disk space, storage latency, and file system health
- Application, database, VM, and container uptime tracking
☁️ Cloud Infrastructure Monitoring
- Azure, AWS, Google Cloud resource monitoring
- VM health checks, auto-scaling, cost alerts
- Cloud security posture monitoring
- Backup & DR status verification
🔧 Patch & Update Management
- Monthly OS patching for Windows & Linux
- Firmware updates for network devices
- Scheduled maintenance windows
- Vulnerability remediation support
💾 Backup & Disaster Recovery Validation
- Daily monitoring of backup success and failure
- Restoring test backups periodically
- Replication and DR site monitoring
- Ensuring RPO/RTO compliance
⚡ Performance Optimization
- Proactive detection of slow performance or resource bottlenecks
- Server tuning (CPU/memory/disk/network)
- Network performance tuning
- Load balancing & traffic distribution optimization
🛡️ Security Monitoring (Basic SOC Function)
- Firewall security events review
- Failed login attempts, port scans, suspicious connections
- Malware/virus detection alerts
- Reporting insecure configurations or vulnerabilities
📝 Ticketing & Reporting
- Helpdesk ticket creation and tracking
- Integration with systems like ServiceNow, Freshservice, Jira
- Daily, weekly, and monthly health reports
- SLA compliance and incident analytics
📞 On-site & Remote Support
- Remote troubleshooting of servers, networks, and services
- On-site engineer availability for critical issues
- Coordination with ISPs, OEM support, and third-party vendors
⚙️ Configuration Management
- Maintaining configuration backups of firewalls, routers, switches
- Version control and change management
- Change advisory and approval workflows
🔄 Availability & Uptime Management
- Proactive failover and redundancy checks
- Service availability tracking
- High availability (HA) environment monitoring
- Ensuring maximum uptime for business-critical systems
📄 NOC Documentation
- SOPs (Standard Operating Procedures)
- Network diagrams and application flow mapping
- Asset inventory and lifecycle documentation
- Knowledge base for repeated issues
✅ SLA-Based Managed Services
- 24×7 monitoring & alerting
- SLA-backed response & resolution
- Proactive health checks and patching
- Remote and on-site support
- Dedicated security engineer for escalations
Need Expert NOC Services?
Get professional 24/7 network, server, and cloud monitoring, incident management, performance optimization, patching & updates, backup & disaster recovery validation, security monitoring, and on-site & remote support.
Contact Our Team