Red Hat

Customer Support

🖥️ Red Hat Enterprise Linux (RHEL) Installation & Setup
  • Installation and configuration of RHEL (physical, virtual, cloud environments)
  • System tuning (kernel parameters, SELinux policies, systemd services)
  • Network configuration (NIC bonding, VLANs, routing)
  • Package repository management (YUM/DNF, RHSM subscription setup)
🏷️ Subscription & License Management
  • Assistance with Red Hat subscription activation and renewal
  • Registration with Red Hat Subscription Manager (RHSM)
  • Managing entitlements and repositories
  • License compliance checks and optimization
🛡️ Server Hardening & Security
  • Implementation of CIS Benchmarks for RHEL
  • SELinux configuration and troubleshooting
  • FirewallD, iptables, and security policies setup
  • Patch management and CVE vulnerability remediation
  • Secure SSH configuration, key-based authentication, and audit logs
🚀 Performance Optimization
  • CPU, memory, and disk I/O performance tuning
  • Kernel tuning for enterprise workloads
  • Log and journal management optimization
  • Performance analysis tools (SAR, top, vmstat, iostat, ss) setup
💾 Backup & Disaster Recovery
  • Configuration of backup solutions (rsync, tar, Bacula, Veeam, NetBackup)
  • Snapshot setup using LVM, VDO, Stratis
  • Automated backup scripts and cron jobs
  • Disaster recovery planning & full restoration testing
🗄️ Storage & Filesystem Management
  • LVM creation, resizing, migration
  • Filesystem management (XFS, EXT4, LUKS encryption)
  • NFS, SMB, iSCSI server configuration
  • RAID setup and management (mdadm)
🌐 Red Hat Satellite Support
  • Installation and setup of Red Hat Satellite server
  • System provisioning, patching, and lifecycle management
  • Repository synchronization and content views
  • Host registration and monitoring
🤖 Automation with Red Hat Ansible
  • Ansible installation and configuration
  • Playbook development for server automation
  • CI/CD pipeline integration
  • Infrastructure-as-Code (IaC) automation
  • Ansible Tower (AWX) setup and management
🐳 Red Hat OpenShift & Container Platform
  • OpenShift cluster deployment (Bare metal, VMware, AWS, Azure, GCP)
  • Cluster scaling, node management, and pod optimization
  • Docker/CRI-O container management
  • Application deployment and CI/CD pipelines
  • Persistent storage and network integration
🧱 Virtualization (RHV/KVM) Support
  • Red Hat Virtualization (RHV) deployment and management
  • KVM hypervisor configuration and optimization
  • VM performance tuning and resource allocation
  • Migration from legacy hypervisors (VMware, Hyper-V)
⏱️ Monitoring & 24×7 Support
  • Real-time monitoring with Prometheus, Grafana, Red Hat Insights
  • Alerts for CPU, RAM, kernel, and filesystem issues
  • 24/7 incident support and troubleshooting
  • Root Cause Analysis (RCA) after each incident
  • Proactive patching and health checks
🔁 Cluster & High Availability Services
  • Pacemaker/Corosync clusters
  • High Availability resource agents configuration
  • File system clustering (GFS2)
  • Failover/failback testing and validation
🔄 Migration Services
  • Migration from CentOS, Ubuntu, SUSE to RHEL
  • Data migration with minimal downtime
  • In-place upgrades from older RHEL versions
  • Application migration & compatibility testing
✅ Compliance & Policy Governance
  • STIG, PCI-DSS, ISO27001 hardening
  • Security policies and audit rules setup
  • Data retention & encryption policies
  • Regular security auditing & reporting
📘 Documentation & Training
  • Complete system architecture documentation
  • SOPs for operations, patching, and backups
  • User & admin training sessions for RHEL, Ansible, and OpenShift
  • Knowledge transfer after implementation

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