Red Hat
Customer Support
🖥️ Red Hat Enterprise Linux (RHEL) Installation & Setup
- Installation and configuration of RHEL (physical, virtual, cloud environments)
- System tuning (kernel parameters, SELinux policies, systemd services)
- Network configuration (NIC bonding, VLANs, routing)
- Package repository management (YUM/DNF, RHSM subscription setup)
🏷️ Subscription & License Management
- Assistance with Red Hat subscription activation and renewal
- Registration with Red Hat Subscription Manager (RHSM)
- Managing entitlements and repositories
- License compliance checks and optimization
🛡️ Server Hardening & Security
- Implementation of CIS Benchmarks for RHEL
- SELinux configuration and troubleshooting
- FirewallD, iptables, and security policies setup
- Patch management and CVE vulnerability remediation
- Secure SSH configuration, key-based authentication, and audit logs
🚀 Performance Optimization
- CPU, memory, and disk I/O performance tuning
- Kernel tuning for enterprise workloads
- Log and journal management optimization
- Performance analysis tools (SAR, top, vmstat, iostat, ss) setup
💾 Backup & Disaster Recovery
- Configuration of backup solutions (rsync, tar, Bacula, Veeam, NetBackup)
- Snapshot setup using LVM, VDO, Stratis
- Automated backup scripts and cron jobs
- Disaster recovery planning & full restoration testing
🗄️ Storage & Filesystem Management
- LVM creation, resizing, migration
- Filesystem management (XFS, EXT4, LUKS encryption)
- NFS, SMB, iSCSI server configuration
- RAID setup and management (mdadm)
🌐 Red Hat Satellite Support
- Installation and setup of Red Hat Satellite server
- System provisioning, patching, and lifecycle management
- Repository synchronization and content views
- Host registration and monitoring
🤖 Automation with Red Hat Ansible
- Ansible installation and configuration
- Playbook development for server automation
- CI/CD pipeline integration
- Infrastructure-as-Code (IaC) automation
- Ansible Tower (AWX) setup and management
🐳 Red Hat OpenShift & Container Platform
- OpenShift cluster deployment (Bare metal, VMware, AWS, Azure, GCP)
- Cluster scaling, node management, and pod optimization
- Docker/CRI-O container management
- Application deployment and CI/CD pipelines
- Persistent storage and network integration
🧱 Virtualization (RHV/KVM) Support
- Red Hat Virtualization (RHV) deployment and management
- KVM hypervisor configuration and optimization
- VM performance tuning and resource allocation
- Migration from legacy hypervisors (VMware, Hyper-V)
⏱️ Monitoring & 24×7 Support
- Real-time monitoring with Prometheus, Grafana, Red Hat Insights
- Alerts for CPU, RAM, kernel, and filesystem issues
- 24/7 incident support and troubleshooting
- Root Cause Analysis (RCA) after each incident
- Proactive patching and health checks
🔁 Cluster & High Availability Services
- Pacemaker/Corosync clusters
- High Availability resource agents configuration
- File system clustering (GFS2)
- Failover/failback testing and validation
🔄 Migration Services
- Migration from CentOS, Ubuntu, SUSE to RHEL
- Data migration with minimal downtime
- In-place upgrades from older RHEL versions
- Application migration & compatibility testing
✅ Compliance & Policy Governance
- STIG, PCI-DSS, ISO27001 hardening
- Security policies and audit rules setup
- Data retention & encryption policies
- Regular security auditing & reporting
📘 Documentation & Training
- Complete system architecture documentation
- SOPs for operations, patching, and backups
- User & admin training sessions for RHEL, Ansible, and OpenShift
- Knowledge transfer after implementation
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