Ubuntu
Customer Support
🛠️ Installation & Setup
- Fresh installation of Ubuntu Server or Desktop (LTS recommended)
- Partitioning, filesystem setup (EXT4, ZFS, XFS)
- Initial configuration (hostname, networking, users, SSH)
- Secure remote access setup (SSH hardening, key-based authentication)
🛡️ Server Configuration & Hardening
- Firewall setup (UFW, iptables, nftables)
- Fail2ban configuration
- Security patches and kernel updates
- Securing SSH, sudo, and privilege controls
- System audit & compliance review
📦 Package & Application Management
- Installation/configuration of essential packages
- Managing APT repositories, PPAs, and package updates
- Support for application servers (Apache, NGINX, Tomcat, Node.js, Python apps)
- Dependency and library management
👤🔐 User & Permission Management
- User provisioning and access management
- Sudoers configuration
- Role-based access and group policy setup
- SSH key management
💾🔄 Backup & Recovery Setup
- Automated backup scripts (rsync, tar, cron jobs)
- Backup to cloud storage (AWS S3, Azure Blob, Google Cloud)
- Snapshot support for LVM, ZFS
- Disaster Recovery (DR) planning & test restoration
🌐 Networking & Connectivity Support
- Network interface configuration
- DNS, DHCP, VPN setup (OpenVPN, WireGuard)
- IP routing, VLAN setup, bonding & failover
- Troubleshooting connectivity & performance issues
📈 Server Monitoring & 24/7 Health Check
- Monitoring setup with Prometheus, Grafana, Nagios, or Zabbix
- System performance tracking (CPU, RAM, Disk I/O, processes)
- Log monitoring (journald, syslog, audit logs)
- Alerts & proactive support
🗄️ Storage & Filesystem Management
- Disk partitioning, resizing, and optimization
- RAID setup (mdadm)
- NFS, SMB file-sharing services
- Filesystem health checks & repair
📦🐳 Virtualization & Container Support
- KVM & QEMU virtualization setup
- LXD/LXC container support
- Docker & Kubernetes installation
- Hypervisor tuning & resource optimization
⬆️🛡️ Software & Security Updates
- Scheduled OS updates (Patch Management)
- Kernel upgrade support
- CVE security patching
- Preventive maintenance and system cleanup
🔧 Troubleshooting & Incident Resolution
- Boot issues & GRUB recovery
- Service failures (systemd)
- Kernel panic diagnostics
- Storage, network, and performance issues
☁️ Cloud Integration (Optional)
- Ubuntu on AWS EC2, Azure VM, Google Cloud VM
- Cloud-init configuration
- Auto-scaling & backup integration
- Hybrid cloud support
🔁 High Availability & Redundancy
- HAProxy, Keepalived, Corosync, Pacemaker
- Redundant failover servers
- Clustering solutions for databases and applications
📘 Documentation & Knowledge Transfer
- Complete system documentation
- Operational runbook creation
- Admin training sessions
- Best practices for Ubuntu management
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